At Akalapuzha Houseboat, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, book a cruise, or use our website. By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information from you when you make a reservation, communicate with us, or use our services. The types of information we collect include:

• Personal Information: When you book a cruise or interact with us, we collect personal details such as:

  • Akalapuzha Houseboat
  • akalapuzhahouseboat@gmail.com
  • +91 98951 09020 / +91 8547309251

• Booking and Travel Details: We collect information related to your booking, including:

  • Reservation dates
  • Number of passengers
  • Special requests (e.g., dietary preferences, accessibility needs)

• Website Usage Information: We collect data on how you interact with our website, such as:

  • IP Address
  • Device Information (browser type, device type)
  • Pages visited on our website
  • Referrer websites (the site you were on before visiting our website)

• Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and personalize your experience on our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Reservation Processing: To process and confirm your bookings, handle payments, and communicate with you regarding your reservation status.

• Customer Support: To provide assistance and respond to inquiries, complaints, and requests.

• Marketing and Promotions: With your consent, we may send promotional materials, offers, newsletters, and updates about our services. You can opt-out of these communications at any time.

• Website Improvement: To enhance your experience on our website, analyze usage patterns, and optimize performance.

• Legal Compliance: To comply with applicable laws and regulations, and to protect our business from fraud, misuse, or unauthorized transactions.

3. How We Protect Your Information

We implement strict security measures to ensure your personal data is protected from unauthorized access, loss, or misuse. These measures include:

• Data Encryption: Sensitive data (like payment information) is encrypted using secure socket layer (SSL) technology during transmission.

• Access Control: We limit access to personal data to employees and third-party service providers who require it to perform services on our behalf.

• Secure Storage: Personal information is stored in secure servers that adhere to industry best practices for data protection.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:

• Service Providers: We may share your information with third-party vendors who assist us in operating our website, processing payments, providing customer service, and other business operations. These vendors are obligated to protect your data and use it only for the purposes specified by us.

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request (e.g., subpoena, court order).

• Business Transfers: If Akalapuzha Houseboat undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will inform you if this happens, and you will have the option to opt-out of certain uses of your data.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files placed on your device that help us remember your preferences, analyze traffic, and deliver personalized content.

You can manage cookie settings through your browser. Disabling certain cookies may affect your ability to use some features of our website.

Types of cookies we use include:

• Essential Cookies: Necessary for the functioning of our website (e.g., session management).
• Performance Cookies: Help us understand how visitors interact with our website and improve functionality.
• Functional Cookies: Allow us to remember your preferences and settings.
• Advertising Cookies: Used to deliver targeted ads based on your browsing behavior.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request to correct any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions.
• Opt-Out of Marketing: You can unsubscribe from our promotional emails by following the instructions in the email or contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to external websites. These third-party sites have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Akalapuzha Houseboat
Phone: +91 98951 09020 / +91 8547309251
Email:akalapuzhahouseboat@gmail.com
Address: Nadakkal, Purakkad, Kozhikode - 673307